Booking Information & Policy

behaviour

All our guests are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If, in our opinion or the opinion of any hotel manager or authority figure, your behaviour (or that of your party) causes or is likely to cause distress, danger, or annoyance to others, or damage to property, we reserve the right to terminate your booking arrangements immediately.

In such cases:

Our liability to you and your party will cease immediately.
You and your party will be required to leave your accommodation or service immediately.
No refunds for lost accommodation or services will be made.
We will not cover any expenses incurred as a result of the termination.

You and your party may be required to pay for any loss or damage caused by your actions. Full payment must be made directly to the hotel manager or service provider before departure. Failure to pay may result in legal claims being brought against you.

We are not responsible for the behaviour of other guests or individuals unrelated to your booking.

important links

For EU air carrier safety information: http://europa.eu.int/comm/transport/air/safety/flywell_en.htm

For Civil Aviation Authority information: www.caa.co.uk/passengers

car hire

Minimum Age:

Most car hire companies require drivers to be 25 or older to avoid surcharges.
Drivers aged 21-24 may incur extra fees payable locally.

Maximum Age:

Some suppliers impose upper age limits (e.g. 60+). Check with the supplier in advance if you are over this limit.

Rental Deposit:

A credit card in the driver’s name is required for securing the deposit. Debit cards are generally not accepted.

Driving Licence:

A valid driving licence is required. British licence holders must present both the photo ID and paper counterpart.
For non-English licences, an international driver’s permit may be required.

Excess Waiver:

While rates are inclusive, there is always an excess to pay in the event of damage or theft.

Late Return of Vehicle:

Keeping a vehicle longer than agreed may incur additional charges.

Rental Agreement:

Carefully read and retain a copy of the rental agreement, which outlines your responsibilities.

Child Safety Seats:

Children aged 3 to 12 or under 135cm must use suitable safety seats.

Cancellations:

Car hire cancellations may incur additional charges plus a £40 administration fee.
Refunds may take 8-12 weeks to process.

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accommodation

Room Types:

Double Room: Accommodates two persons; does not guarantee a double bed.
Twin Room: Accommodates two persons; does not guarantee twin beds.
Triple Room: Accommodates three persons.
Quad Room: Accommodates four persons.

If you require specific bed arrangements, please request this at the time of booking.

Security Deposits: Many self-catering apartments and villas require a security deposit (cash or credit card) upon arrival. This is payable locally and may vary.

Map/Distance Disclaimer: Hotel locations on maps are for guidance only. If you need accommodation near a particular location, please confirm this directly with the hotel before booking.

Unavailability: If your requested accommodation is unavailable, we will contact you with alternatives. You may choose to accept the alternative or receive a full refund of your original booking payment.

Star Ratings: Star ratings are provided as guidance and vary by country. They do not guarantee specific standards.

Hotel Facilities:

Hotel policies may vary; check the hotel description for details.
Las Vegas hotels require guests to be 21 or older to check in.
Hotels booked through us are not exclusive, and we are not responsible for limitations in facilities due to other guests.
Facilities and features may change without notice. Confirm directly with the hotel before travel.

Local Taxes: Some destinations require local taxes payable directly to the hotel at check-in or check-out.

Descriptions & Photographs: Accommodation descriptions are provided in good faith. Some features (e.g. sea views) may change over time. Details are for guidance only.

Group Bookings: Parties of 10 or more are considered group bookings and must not be split into smaller bookings.

Check-in/Check-out:

Check-in: Normally between 15:00 and 16:00.
Check-out: Normally between 10:00 and 12:00.

Delays: We are not liable if accommodation is unavailable upon arrival due to delays. Notify the hotel directly using the contact details provided on your voucher. Refunds will not be given for no-shows.

Building Work: We will inform you if building work is expected to impact your stay. However, we are not responsible for building work outside the hotel premises.

Overbookings: If a hotel cannot accommodate you upon arrival, the hotel is responsible for arranging alternative accommodation of similar quality.

flights

Flight Information:

Carriers, flight timings, and aircraft details are subject to change.
Final timings will appear on your tickets, which are usually dispatched two weeks before departure.
Check tickets carefully upon receipt.

EU Regulations: Passengers may be entitled to compensation for denied boarding, cancellations, or delays. Contact the airline or the Civil Aviation Authority for assistance.

Advanced Passenger Information: Many countries require airlines to provide passenger data before departure. This may be collected at check-in or after booking. Failure to provide this data may result in fees or denied boarding.

Air Carrier Liability Notice:

There are no financial limits on liability for passenger injury or death.
In the event of injury or death, the airline must make an advance payment to cover immediate economic needs within 15 days.
For passenger delays, the airline's liability is limited to 4,694 SDRs (approx. €4,600).
For baggage delays, loss, or damage, the airline's liability is limited to 1,131 SDRs (approx. €1,100).

Complaints on Baggage:

Damaged baggage claims must be filed within 7 days.
Delayed baggage claims must be filed within 21 days.

Time Limit for Claims: Claims for damages must be brought within two years from the aircraft's arrival date or scheduled arrival date.